Returns & Exchanges
IN-STORE PURCHASES:
We do not offer refunds for incorrect choice or change of mind. However, we are happy to offer an in store credit for all non sale or discounted items. They need to be returned in their original condition & packaging. Refunds will only be issued under standard Australian consumer law conditions. In accordance with these conditions, we reserve the right to have reasonable time to asses the items fault or defect before issuing the full refund.
ONLINE PURCHASES:
If you discover any issues with your purchase, please email us within 7 days of receipt of your product at sales@firstavenue.net.au As per Australian Consumer law we will be happy to refund or exchange your purchase, if the goods are found to be faulty or have a manufacturers defect. Refunds will include the delivery cost and will be issued via the original method of payment.
We do not offer refunds if you simply change your mind, however we will be happy to provide an in store credit for non sale or discounted goods returned in their original packaging and condition. Delivery and return charges will be excluded from the refunded amount.
We package our products as best we can to ensure safe delivery while keeping shipping costs to a minimum. However should your goods arrive broken, we will happily issue you with a refund or exchange, but will request proof of the cause of the damage and time to asses who is at fault.
Be a Winner
We have an exciting new way of rewarding our loyal customers for their support each and every month.
To join, simply register your details in either of our two stores or email your name, postal address and phone number to vip@firstavenue.net.au Then, when making a purchase, remember to give your name to your sales assistant so all transactions with First Avenue can be recorded for you. When you have accumulated purchases at either store to the value of $200 or more within one month, you will achieve VIP status. You will then be eligible to participate in our new VIP Monthly Reward Voucher draw.
To be eligible to win, VIP status customers will receive one free entry for every accumulated $100 spent on any product, in either First Avenue store during each month. Each entry will give you a chance to win one $500.00 reward voucher. The winner will be drawn on the first Saturday of the month following their accumulated $100 or more spend.
The winning VIP customer will be notified by phone and email and will be listed on First Avenue’s Facebook and Instagram accounts. The voucher will be available for spending immediately following the draw and will be valid to spend on any product for sale in either of our stores over the following three months.
Also, as a Loyalty Member, we will keep you up to date via Facebook and Instagram of new products, promotions and exclusive up and coming events.
